Shipping & Return Policy



  • All shipments are prepay and add via Regular Ground Service or we can use a provided shipping account number.
  • Sterile shipping is typically the same day if we receive your order prior to 4:00 PM EST and Non-Sterile orders ship within 1-5 business days.
  • A variety of special shipping methods are available upon request


  • ACH
  • Check
  • Credit Card (3% processing fee)
  • Payments are to be remitted to:
    Preferred Medical Products LLC
    PO Box 100
    Ducktown, TN 37326


  • Payment due Net 30 days from invoice date.

Return and Exchange Policy:

  • No return will be accepted without a Return Goods Authorization (RGA) number received from Preferred Medical Products
  • Returns will be allowed up until 90 days of invoice
  • Custom items are not normally returnable, however, if another customer purchases the item then it may be returned
  • A minimum 15% restocking fee will be applied to any return received by Preferred Medical Products. Items must be returned in their original shipping packaging. No credit will be issued for non-restockable items.
  • Any return due to the fault of Preferred Medical Products will be replaced or credited in full, including freight charges. In this event, a call tag will be issued.
  • Customer will be liable for return freight and original shipping freight on any return due to low usage, overstock, etc.